Shipping policy
Shipping Policy
Big Screen Kings (BSK) primarily provides mobile entertainment rentals and event services. Limited physical merchandise may also be offered through this website.
1. Processing Times
Orders for physical merchandise are typically processed within:
- 3–5 business days
Processing times may vary during holidays, promotions, or high-order periods.
2. Shipping Methods
BSK may utilize third-party carriers including:
- USPS
- UPS
- FedEx
- other regional carriers
Shipping method availability may vary based on customer location and product availability.
3. Shipping Rates
Shipping costs are calculated at checkout based on:
- destination,
- package size,
- shipping method,
- carrier rates.
4. Delivery Estimates
Estimated delivery times are provided by the shipping carrier and are not guaranteed.
BSK is not responsible for delays caused by:
- weather,
- carrier disruptions,
- incorrect addresses,
- holidays,
- circumstances beyond our control.
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
BSK is not responsible for:
- lost shipments due to incorrect addresses,
- delays caused by incomplete customer information,
- packages delivered to incorrectly entered addresses.
Additional shipping fees may apply for reshipment requests.
6. Lost or Damaged Shipments
If a shipment arrives damaged or appears lost:
- contact BSK within 7 days of expected delivery,
- provide order information and photos if applicable.
BSK will work with the carrier to assist in resolving the issue.
7. Local Delivery & Event Services
Rental equipment and event services are subject to separate delivery, setup, and transportation agreements outlined during booking.