Refund policy

Refund & Return Policy

At Big Screen Kings (BSK), we strive to provide professional mobile entertainment rental services and customer satisfaction for every event booking. By reserving equipment, services, or rentals through our website, you agree to the following refund and return terms.

1. Equipment Rental Reservations

Reservation Deposits

Rental deposits secure event dates, equipment allocation, staffing, transportation scheduling, and venue preparation.

  • Deposits are generally non-refundable unless otherwise stated in writing.
  • Rescheduling requests may be accommodated depending on availability.

2. Customer Cancellation Policy

More than 14 Days Before Event

Customers may qualify for:

  • a refund of payments made, excluding non-refundable deposit amounts, or
  • rescheduling based on availability.

7–14 Days Before Event

Customers may qualify for:

  • up to a 50% refund of paid rental fees, excluding deposits.

Less than 7 Days Before Event

No refunds will be issued due to:

  • staffing commitments,
  • transportation scheduling,
  • equipment preparation,
  • operational costs already incurred.

3. Weather & Outdoor Events

For outdoor events:

  • BSK may allow rescheduling due to severe weather conditions when reasonably possible.
  • Weather-related refunds or credits are determined on a case-by-case basis.

BSK reserves the right to suspend or cancel services if conditions are deemed unsafe for guests, staff, equipment, or vehicles.

4. Equipment Damage & Customer Responsibility

Customers renting BSK equipment are responsible for:

  • misuse,
  • negligence,
  • intentional damage,
  • theft,
  • vandalism,
  • unauthorized operation of equipment.

Additional repair or replacement charges may apply for damaged equipment beyond normal wear and tear.

5. Merchandise Returns

Eligible Merchandise

Unused physical merchandise may be returned within 14 days of delivery if:

  • item is unused,
  • item is in original packaging,
  • proof of purchase is provided.

Non-Returnable Items

The following items are non-refundable and non-returnable:

  • rental reservations,
  • deposits,
  • digital products,
  • customized merchandise,
  • used apparel,
  • damaged items caused by customer misuse.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

6. Chargebacks & Payment Disputes

Customers agree to contact BSK directly before initiating chargebacks or payment disputes.

Fraudulent or abusive chargebacks may result in:

  • refusal of future service,
  • collection activity for unpaid balances,
  • legal recovery of fees and associated costs.

7. Refund Processing Time

Approved refunds are generally processed within:

  • 5–10 business days

Actual processing time depends on the customer’s bank or payment provider.

8. Force Majeure

BSK is not responsible for cancellations, delays, or interruptions caused by circumstances beyond reasonable control, including:

  • severe weather,
  • natural disasters,
  • internet outages,
  • power failures,
  • venue closures,
  • government restrictions,
  • transportation failures,
  • acts of God.

In these situations, BSK may provide rescheduling, store credit, or partial refunds at its discretion.